Privacy Statement

Privacy Statement

We aim to provide a dynamic and personalised online experience. In order to deliver this we may ask our users to provide us with Personal Information. This includes your name, date of birth, e-mail and postal addresses. Where this is necessary, we are committed to maintaining the highest standards of personal privacy. We will not collect any information about you without your consent.

From time to time we may use the information you give us for marketing purposes (for example to develop or promote complimentary products or services for visitors to our website). We are continually developing products and services based on information and feedback we receive from visitors to our website and we may share these with you. Other than as required by law, or as set out in this privacy statement, we will not disclose information about you to any third party without your permission.

We Operate an Opt-In Policy Only

You will be made fully aware when any Personal Information is required that may allow Specsavers to personally identify you or to contact you. Personal Information will usually be requested when you register for a particular service or competition. Specsavers will ask you for your consent to the processing of your Personal Information, by asking you to accept the terms of the this privacy policy, before we process any such information, and we will not process Personal Information unless you give us your consent. Your Personal Information will only be used for the purposes stated when you provide any Personal Information. Having opted in to receive information you will always be given the opportunity to opt out at the end of each communication.

We comply with the law

Except as set out in this Privacy Policy, Specsavers will only disclose Personal Information in the following circumstances: when required to do so by law; or to protect and defend the rights of Specsavers; or to protect the interests and personal safety of users of, customers of Specsavers or members of the public.

At all times Specsavers seeks to comply with the relevant Data Protection laws in your country. We follow strict procedures for the storage and disclosure of information which users give us to prevent unauthorised access. Please note that the information that you send to us will be transferred to Guernsey for the purposes of processing by Specsavers. There are also Data Protection laws in force in Guernsey (not the same as in the UK) which protect your Personal Information. Guernsey is considered by the European Commission as providing an adequate level of protection for personal data transferred from the European Union.

Our use of cookies

In order to measure the success of our on-line advertising we use pixels, or transparent GIF files, to establish which of our on-line adverts successfully bring people to our website. The GIF files are provided by third parties who provide us with on-line advertising analysis. This system places a cookie on your browser when you enter our website via an on-line advert allowing us to see which on-line adverts bring us the most visitors to our website. The information collected on our behalf, is anonymous and does not personally identify you. The information does not contain your name, address, telephone number or your e-mail address. Most web browsers automatically accept cookies but you can change your browser to reject them. Even without a cookie you can still use our website. If you would like to know how to opt-out of the technologies mentioned above please go to


We take precautions to protect Personal Information collected through but in the event that our system is infiltrated by unauthorised third parties we will not be liable for any resulting misuse of the Personal Information.

Ask the Optician

The answers provided through this website constitute general information only and should not be used as a basis for diagnosis or choice of a product or treatment. The information is in no way intended to replace professional medical care or attention by a qualified practitioner. The materials are not exhaustive, and cannot always reflect all the most recent research in all areas of ophthalmology. The answers present the more commonly found aspects of optical terms which are likely to be of general interest, and for editorial reasons may not include certain substantive and commonly found phenomena.

Specsavers strongly advises all users with optical problems to consult an optician, who will be trained in observation and interpretation of symptoms and will be able to provide a proper diagnosis based on a knowledge and understanding of all aspects of your condition and your medical history.

No information obtained by you through or from this create any warranty or other obligation towards you.

Your privacy matters

If you believe that Specsavers has not adhered to this privacy policy at any time, please notify us by email at and we shall use reasonable endeavours to correct any problem.