What steps are Specsavers Ópticas taking to protect their customers in-store?

You’re more than welcome to try on as many glasses as you’d like, but after you’re done we’ll ask you to give them back to us so we can give them a good clean before we put them back out for the next person to touch or try on.

After each person we see in our test rooms, we are thoroughly disinfecting the room and all the testing equipment used during the eye test or hearing appointment, ready for the next appointment.

If you’ve got an appointment booked, but you’re not feeling well or you have any recent onset or new respiratory symptoms, we’d ask that you don’t come in until you’re feeling better. We’ll make sure to arrange for a later date.

What can customers do to make store visits a safer experience?

We’re doing all we can to make sure your next visit with us is as safe and enjoyable as possible. However, there are a few steps that you can take to make everyone’s experience a little easier:

  • Any extra information you can give us during your phone call before your visit will help us to tailor your appointment once you arrive
  • Take a look at products (such as glasses and sunglasses frames) on our website to help things run smoothly when you visit us in store
  • Store visits, waiting times and appointments may take a little longer than usual to make sure that we maintain the highest standards of safety and hygiene

For more information and updates on eye care at this time, visit our COVID-19 Care hub.

Are customers required to wear face masks in Specsavers Ópticas stores?

Following Spanish government advice, it is no longer mandatory to wear a face mask in our stores. However, if you would prefer to wear a mask during your eye test or hearing test, you may continue to do so.

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