As we adjust to new ways of working and living in light of COVID-19, we’re taking all the steps possible to maintain our services while keeping you safe in-store. Following government guidance, we’ve made a few changes to your store experience — from PPE to disinfection and hygiene — for the safety of all of our customers and colleagues. You can find more information on the specific steps we’re taking below, and our teams in store will also be on-hand to explain the new processes to you and answer any questions you may have.

What steps are Specsavers Ópticas taking to protect their customers in-store?

Social distancing and store limits

In all of our stores, we will be following the 1.5 metre social distancing guidance set out by the Government. This will mean that we can only have a certain number of people within a store at a time to ensure that there is enough space between customers. Our stores come in all shapes and sizes, so this limit may vary across stores — but we’ll make sure your store’s maximum limit is clear to you when you visit.

Safety and hygiene

We’ll be offering hand sanitiser to everyone coming into the store, in line with guidance from the Spanish Ministerio de Sanidad. We will also be asking customers, in advance, if they are symptom free on the day of their appointment to avoid the spread of the virus where possible. Surfaces and equipment will be disinfected regularly and our team will keep up with frequent handwashing. If you’re trying on glasses, please hand them back to us when you’re finished so that we can disinfect them before returning them to the display.

Payment transactions

Wherever possible, we will be moving to cashless, contactless payment transactions. So if you can, please pay by card or with electronic payment. Where that’s not necessary or possible, there will be plenty of hand sanitiser around to use afterwards.

How is PPE being used in Specsavers Ópticas stores?

We have worked hard to provide our opticians and support colleagues with personal protective equipment (PPE) such as face masks and screens in order to keep everyone safe in our stores. So, when you next visit us, you’ll notice our colleagues wearing a range of PPE for different scenarios:

On the shop floor

We will be following social distancing measures on our shop floor by ensuring that customers keep 1.5 metres apart wherever possible. However, all of our support staff who will need to be in close-proximity to customers (within less than 1.5 metres) will be wearing face masks. This is so that we can continue to provide the high-level of service you’d expect from us, while keeping our customers and colleagues safe.

During your eye test

All of our opticians and store teams have carried out training on the proper use of PPE and infection control to make sure everyone is as safe as possible during their appointment. Before every customer, your optician will always put on new PPE and disinfect each piece of equipment so that everything is sterile for your examination. They will then carry out a tailored examination for your specific needs, focusing on the main reasons for your visit.

We’ve put together some safe and simple PPE guidelines for our clinical staff to follow, which includes:

  • Washing hands thoroughly and /or using hand sanitiser before every new customer
  • Replace protective face masks every 4 hours
  • Wearing eye protection or a face visor if required
  • Putting on a new pair of gloves
  • This PPE will be worn for the duration of your appointment and disposed of safely before the next customer. During your test, extra modifications such as Perspex shields may also be added to equipment, for example on the slit lamps we use to examine your eyes, where necessary.

If you have any questions about the use of PPE, feel free to ask your optician at any point during your appointment — or alternately, call your local store to learn more before your visit.

What can customers do to make store visits a safer experience?

We’re doing all we can to make sure your next visit with us is as safe and enjoyable as possible. However, there are a few steps that you can take to make everyone’s experience a little easier:

  • Any extra information you can give us during your phone call before your visit will help us to tailor your appointment once you arrive
  • Take a look at products (such as glasses and sunglasses frames) on our website to help things run smoothly when you visit us in store
  • Store visits, waiting times and appointments may take a little longer than usual to make sure that we maintain the highest standards of safety and hygiene

For more information and updates on eye care at this time, visit our COVID-19 Care hub.

Are customers required to wear face masks in Specsavers Ópticas stores?

Following Spanish government advice, it is mandatory for everyone above the age of 6 to wear a face mask in public — including in our storesFor the safety of yourself and your optician, it is important that you wear a face mask at all times in store, including during your appointment. We’ll keep you updated if anything changes, but if you have any questions, it's a good idea to call your local store ahead of your visit.

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