Customer care

Customer promise

We want you to be completely happy with your purchase at Specsavers Opticas. If you have any concerns within three months of the date of your purchase we will put it right. No quibble, no fuss. Your statutory rights are not affected. Please ask in store for full details.

Contacting us

If you would like to contact us about the products or services provided to you in any of the Specsavers Opticas stores, please contact the individual store directly. This will ensure that your query is dealt with as quickly as possible. We are currently unable to deal with enquiries by email.

Each Specsavers Opticas store is owned and run by one or more store directors, who are responsible for the day-to-day running of the store and for the professional service provided. They will contact you directly when the store has received your feedback. Click here to find your nearest store.

Frames

Specsavers only sells its frames in Specsavers stores, online at specsavers.co.uk and through authorised Specsavers sellers with Specsavers point of sale material. We do not sell to any online auction sites or retailers.

Customers are therefore advised that Specsavers’ frames purchased from unauthorised online auction websites may be secondhand, stolen or copies. If you are concerned as to the authenticity of the product you should contact your local Specsavers store.