Customer care

Customer promise

We want you to be completely happy with your purchase at Specsavers Opticas. If you have any concerns within three months of the date of your purchase we will put it right. No quibble, no fuss. Your statutory rights are not affected. Please ask in store for full details.

Contacting us

If you would like to contact us about the products or services provided to you in any of the Specsavers Opticas stores, please contact the individual store directly. This will ensure that your query is dealt with as quickly as possible. We are currently unable to deal with enquiries by email.

Each Specsavers Opticas store is owned and run by one or more store directors, who are responsible for the day-to-day running of the store and for the professional service provided. They will contact you directly when the store has received your feedback. Click here to find your nearest store.

My personal information

We treat your personal information with the greatest of care.

You can find more information about how we use and protect your personal information in our privacy policy. You can read it here.

Your local store is best placed to manage and update your personal information. If you would like to:

  • Tell us about a change of name and address
  • Stop receiving marketing letters, emails, text messages or calls
  • Obtain a copy of your prescription

Contact your local store. Click here to find contact details for your local store.

If you have a query that isn’t covered above, your local store is still the best place to start.

If you would like a copy of your personal information or to make a request about your personal information or individual rights you can ask for it here.